Frequently ask questions
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How do I place my order?
- Add your favorite items to cart
- View your cart
- Proceed with checkout
- Place your order
- Track your shipping
- Enjoy your new items!
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What ways can I pay?
View Privacy PolicyWe accept several forms of payment. This includes, credit & debit cards, Apple Pay, PayPal, Meta Pay, Amazon Pay, and Venmo.
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How do I track my order?
myVRL AccountOnce your order is shipped, we will provide you a tracking number and link. Use both to view real-time updates about your package.
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How does shipping work?
View Shipping Policy- After an order is processed
- Domestic orders: take 3-7 business days for delivery
- International orders: take 7-14 business days for delivery
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Refunds/Returns accepted?
View Returns/Refunds Policy- We offer refunds for any order received in defective or damaged condition.
- Returns must be started within 30 days of purchase.
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Do you accept exchanges?
- We do not offer direct exchanges.
- Login to your myVRL account and complete the Return process for a refund of your order.
- Proceed with a new order for the desired item.
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What is a myVRL Account?
myVRL AccountmyVRL Account is a hassle-free personalized account you can create to view your shopping cart, track your order & order history, and manage your personal information.
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How to reset my password.
Passwords are not required.
Steps to login to myVRL:
- Enter your email address
- Copy & enter the six-digit verification code sent to your email
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Who are #VitalVIPs?
Become a #VitalVIP#VitalVIPs are selected brand partners & influencers. They are valued members of the VRL community who receive various benefits & perks for promoting their favorite products.
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What are VRL Donations?
Help us make a difference with every purchase! At VRL, we donate a portion of ALL sales to organizations serving the homeless community. Together we can help give everyone a stable place to call home.
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Discounts & promotions
Stay connected!We offer various discounts & promotions often!
Keep an eye out for our regular sales and follow us on social media to stay updated on our latest deals and offers.
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Can I buy Gift cards?
- You can purchase digital gift cards in the 'Gift Cards' section of our store. Complete every step of the checkout process until your order is complete.
- No refunds for gift cards.**
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Do you have size charts?
We include size charts in every product listing for your convenience.
Every product is measured by hand, and it’s normal if there seems to be a 1-3cm in error.
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When can I see new items?
New fitness products and gym accessories are released monthly. Be sure to check back often, you don't want to miss out on trendy athletic wear.
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How can I contact support?
Contact usContact our support team:
- Go to the contact us page
- Fill out & submit the form
*Allow 2-5 days for assistance