• Add your favorite items to cart
• View your cart
• Proceed with checkout
• Place your order
• Track your shipping
• Enjoy your new items!

We accept several forms of payment. This includes, credit & debit cards, Apple Pay, PayPal, Meta Pay, Amazon Pay, and Venmo.

Once your order is shipped, we will provide you a tracking number and link. Use both to view real-time updates about your package.

• After an order is processed
• Domestic orders: take 3-7 business days for delivery
• International orders: take 7-14 business days for delivery

• We offer refunds for any order received in defective or damaged condition.
• Returns must be started within 30 days of purchase.

• We do not offer direct exchanges.
• Login to your myVRL account and complete the Return process for a refund of your order.
• Proceed with a new order for the desired item.

myVRL Account is a hassle-free personalized account you can create to view your shopping cart, track your order & order history, and manage your personal information.

Passwords are not required.

Steps to login to myVRL:

• Enter your email address
• Copy & enter the six-digit verification code sent to your email

#VitalVIPs are selected brand partners & influencers. They are valued members of the VRL community who receive various benefits & perks for promoting their favorite products.

Help us make a difference with every purchase! At VRL, we donate a portion of ALL sales to organizations serving the homeless community. Together we can help give everyone a stable place to call home.

We offer various discounts & promotions often!

Keep an eye out for our regular sales and follow us on social media to stay updated on our latest deals and offers.

• You can purchase digital gift cards in the 'Gift Cards' section of our store. Complete every step of the checkout process until your order is complete.
• No refunds for gift cards.**

We include size charts in every product listing for your convenience.

Every product is measured by hand, and it’s normal if there seems to be a 1-3cm in error.

New products are released weekly and new collections every season. Be sure to check back often, you don't want to miss out.

Contact our support team:

• Go to the contact us page
• Fill out & submit the form

*Allow 2-5 days for assistance