• How do I place my order?

    • Add your favorite items to cart
    • View your cart
    • Proceed with checkout
    • Place your order
    • Track your shipping
    • Enjoy your new items!
  • What ways can I pay?

    We accept several forms of payment. This includes, credit & debit cards, Apple Pay, PayPal, Meta Pay, Amazon Pay, and Venmo.

    View Privacy Policy 
  • How do I track my order?

    Once your order is shipped, we will provide you a tracking number and link. Use both to view real-time updates about your package.

    myVRL Account 
  • How does shipping work?

    • After an order is processed
    • Domestic orders: take 3-7 business days for delivery
    • International orders: take 7-14 business days for delivery
    View Shipping Policy 
  • Refunds/Returns accepted?

    • We offer refunds for any order received in defective or damaged condition.
    • Returns must be started within 30 days of purchase.
    View Returns/Refunds Policy 
  • Do you accept exchanges?

    • We do not offer direct exchanges.
    • Login to your myVRL account and complete the Return process for a refund of your order.
    • Proceed with a new order for the desired item.
  • What is a myVRL Account?

    myVRL Account is a hassle-free personalized account you can create to view your shopping cart, track your order & order history, and manage your personal information.

    myVRL Account 
  • How to reset my password.

    Passwords are not required.

    Steps to login to myVRL:

    • Enter your email address
    • Copy & enter the six-digit verification code sent to your email
  • Who are #VitalVIPs?

    #VitalVIPs are selected brand partners & influencers. They are valued members of the VRL community who receive various benefits & perks for promoting their favorite products.

    Become a #VitalVIP 
  • What are VRL Donations?

    Help us make a difference with every purchase! At VRL, we donate a portion of ALL sales to organizations serving the homeless community. Together we can help give everyone a stable place to call home.

  • Discounts & promotions

    We offer various discounts & promotions often!

    Keep an eye out for our regular sales and follow us on social media to stay updated on our latest deals and offers.

    Stay connected! 
  • Can I buy Gift cards?

    • You can purchase digital gift cards in the 'Gift Cards' section of our store. Complete every step of the checkout process until your order is complete.
    • No refunds for gift cards.**
  • Do you have size charts?

    We include size charts in every product listing for your convenience.

    Every product is measured by hand, and it’s normal if there seems to be a 1-3cm in error.

  • When can I see new items?

    New fitness products and gym accessories are released monthly. Be sure to check back often, you don't want to miss out on trendy athletic wear.

  • How can I contact support?

    Contact our support team:

    • Go to the contact us page
    • Fill out & submit the form

    *Allow 2-5 days for assistance

    Contact us